FAQ

About Shipping
All suppliers in the US ship by USPS domestic. The international suppliers, no matter where they are located, ship by either courier (DHL, UPS, Fedex) or EMS. The shipping cost is added at checkout once you insert your shipping address. After you pay for the order, you will receive a payment confirmation email, as below:

Hi, thank you for your order.
Payment well received. Your order has been sent to the warehouse. I will send you a shipping confirmation email with tracking code as soon as the order is shipped.
Cheers,
Khang

Afterwards you will receive a shipping confirmation email, containing a tracking code link, as below:

Hi, your order is on the way. Tracking link:
https://t.17track.net/en#nums=940011189922xxxxxxxxxx
Thank you for buying at superbolic.org
Cheers,
Khang

Between these two emails you will not be contacted unless something happens during the processing time, like some products are temporarily out of stock. Processing times are displayed on the home page but they are not set in stone: work overload, national holidays, errors: these things may happen in every business. Kindly be patient and refrain from asking if the order has been shipped if still within the processing time. The tracking link is the proof of shipment. It may not be visible online immediately, as every tracking system takes a day or so to update. For orders shipped internationally to the US, depending on the carrier, the tracking may not update until the shipment reaches the US. So it may not update for 10-15 days. It is your responsibility to monitor the tracking and be prepared for delivery. The tracking code is your tool to retrieve the package in case you miss the delivery man. Contact the courier and inquire. Do not contact me. Contact the courier, as it’s the courier’s responsibility, not mine, to deliver the package. At this stage, my job ends when I provide the tracking code. And begins again if the parcel is seized by customs.

About Payments
Please refer to How to pay page. We accept Bitcoin, Stripe, Paypal and Wise. Payment information are confidential and will be sent by email after order confirmation.

Customs Seizures, Free Reshipping, Lost Packages
Stealth packaging combined with strategic shipping locations and triangular shipping via middlemen countries should ensure that every parcel reaches its destination. But there is ALWAYS a risk. And the risk is on you, as you are the importer. In case something unfortunate happens, all suppliers will reship FOR FREE ONCE. Not all suppliers have the same policies. Some expect to see a letter from Customs confirming the seizure. As such letter is not available in every country, I will negotiate with the suppliers on a case by case basis. I’m on your side, so be patient and let me do my job.
Packages lost at delivery are a different issue: again, it is the buyer’s responsibility to look after delivery. That is why I provide the tracking link. If the consignee address is wrong, a package is misplaced by the courier, stolen or sent back to the sender address (which in this business is ALWAYS fake), nobody will take any responsibility. Not the supplier and not me. All I can do in this case is give you a good discount on your next order, at my own discretion, to share your loss. Please remember delivery is not something I can control from a different country.

About Trust and Good/Bad Reviews
Superbolic.com has been in business since 2015. It changed to superbolic.net in April 2021. It changed to superbolic.org in September 2023. No seller in this market has zero negative reviews. Always remember that buying steroids online is not like buying stuff on Amazon or Ebay. Postal service and custom inspections play an important part on the final result of an order. A seller is immediately labeled as a scammer if an order is delayed, confiscated or lost. Sometimes this happens even before an order is placed, by people who may not agree with my Terms & Conditions. In this business, sellers are perceived guilty by default and should prove they are legit even before an order is placed. I do not agree with this attitude. I consider the question “how do I know you are not a scammer?” very stupid. And also insulting. Stupid because if I am a scammer I will not tell you that I am. On the contrary, I will try my best to persuade you to buy from me. Insulting, because one should not start a business relationship in such way. There are many ways to find out if a site is a scam. It takes some time researching it and POLITELY communicating with its manager. Please refer to my post How to choose a steroid source for more details.

About online reviews: you will find some good and some bad reviews. You may notice that often the bad ones are all from the same person, copy-pasted in every possible place, often on forums that have nothing to do with steroids. This is impossible to fix, to deal with, or to avoid. So I do not bother. Feedback on forums like eroids.com is manipulated: the positive can be bought and the negative may be spread by competitors or by one unhappy customer posting on multiple platforms. Anybody can accuse a seller of being a scammer, for whatever reason. For one bad review there are dozens of happy customers who never bother to write anything anywhere. This silent majority is the base of my business. I will never solicit good feedback. I prefer to gain people trust by showing positive results. Bottom line: if you believe the bad reviews don’t ask me if I’m a scammer: simply do not buy from me. If you see good reviews, feel free to contact me and politely ask me whatever you like.

About Products Authenticity
All products are guaranteed genuine and well within expiry date as specified by the manufacturers. They are shipped from official distributors in various warehouses located in different countries. I do not ship anything myself. I do not work with suppliers producing low quality items. I am contacted by many suppliers but I screen them thoroughly before adding their products to the site. That is why you won’t find many warehouses to choose from. Also, if a supplier starts to behave unprofessionally and/or change its terms of sale, I dump it. Almost all brands have a website where you can check if your product is genuine by inserting the code on the label.

About Spam Orders
If you don’t wish to pay as explained above, or if you change your mind, simply close the order form and leave. Your order will not be placed into the system and no record will be kept. If you proceed and place an order, you agree to pay for it within 24 hours. Do not leave an unpaid order without contacting me, otherwise it will be considered a spam order. I fight spamming no matter where it comes from, especially spam orders. These unpaid orders mess up my work and affect the service provided to real customers. If you place a spam order, your contact details will be added to the spammers databases page, which is visible to everybody. It is very likely that your email will be added to various spammers databases and it will be spammed as well.

Disclaimer
Superbolic.org is not responsible in any way, financially or morally, for your financial loss and/or legal consequences arising by customs seizures and/or your country Law Enforcement Agencies. You MUST know the laws of your country BEFORE importing these products. You must be aware of the risk involved.
I have the right to refuse to sell to any customer I deem suspicious, fraudulent, unmanageable, impolite or unwilling/unable to follow the Terms of Sale explained here.

IF YOU DON’T AGREE WITH THESE TERMS, DO NOT BUY. IF YOU BUY FROM ME, IT IS UNDERSTOOD AND AGREED UPON THAT YOU ACCEPT THE ABOVE MENTIONED TERMS.